Refund Policy
Effective Date: September 25, 2025
Return Period
You have 30 days from the date of delivery to return items for a refund.
Eligible Items
Items eligible for return must be:
- In original condition and packaging
- Unused and undamaged
- Include all original accessories
- Have proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom items
- Perishable goods
- Items damaged by misuse
- Sale or clearance items (unless defective)
Return Process
To initiate a return:
- Contact us at return realcanadianchoice@gmail.com
- Provide your order number and reason for return
- We will provide return shipping instructions
- Package items securely for return shipping
Refund Processing
Once we receive your return:
- Items will be inspected within 2-3 business days
- Approved refunds processed within 5-7 business days
- Refunds issued to original payment method
- You will receive email confirmation
Return Shipping
Return shipping costs:
- Customer responsible for return shipping costs
- We cover return shipping for defective items
- Use trackable shipping method
Exchanges
We currently offer refunds only. For exchanges, please place a new order.
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We will arrange replacement or full refund
Contact Us
Questions about returns or refunds?
Email: returns realcanadianchoice@gmail.com
Phone: 778-633-0103